Legal
Privacy Policy
Effective date: 30 June 2026
Tyme collects the information needed to run appointment bookings, confirm customers, process deposits, support refunds, send notifications, protect accounts, and provide customer and business self-service.
Customer data
Name, phone number, optional email, attendee details, booking notes, booking history, receipts, invoices, and payment support references.
Business data
Business profile, logo and cover images, services, staff, availability, locations, payout settings, reviews, subscriptions, and audit logs.
Payments
Tyme stores payment status, references, method, failure reason, invoices, receipts, and reconciliation records. We do not store card PINs, mobile money PINs, or OTP codes.
Use of data
We use data to operate bookings, send email/SMS/push messages, prevent fraud, resolve support issues, improve reliability, and meet legal obligations.
Export and deletion
Business owners can request data exports and account deletion from account settings. Some records may be retained where required for payments, tax, disputes, security, or legal compliance.
Contact
Questions or data requests can be sent to contact@getmytyme.com or +254143834936.
How Tyme handles data
Data is used to operate the booking and payment service.
Booking operations
We use booking, service, staff, location, attendee, and availability data to reserve slots, prevent double-booking, send reminders, and show booking history.
Notifications
We send operational messages by email, SMS, push, or in-app notification for OTPs, booking confirmations, waitlist offers, receipts, refunds, payouts, and subscription billing.
Security and audit
We keep account, device, request, and audit records to protect users, investigate suspicious activity, enforce permissions, and maintain service reliability.
Service providers
Tyme may use payment, email, SMS, push notification, hosting, analytics, storage, map, and video-meeting providers to deliver the service. Providers only receive the data needed for their role.
Your choices
Access, export, correction, and deletion.
Customers can use booking links and support references to ask about a booking or payment. Business owners can update business data in settings, export business records, and request account deletion. Deletion may be delayed or limited where records are needed for payment settlement, refunds, disputes, tax, fraud prevention, security, or legal compliance.
To request help with privacy, exports, corrections, or deletion, contact contact@getmytyme.com or call +254143834936.